Tech that makes dive shop owners' life easier
At AquaAccess, we help dive shops turn one-time divers into lifelong enthusiasts by automating the follow-ups that keep them coming back. Our platform, powered by advanced AI, handles calls, bookings, and customer interactions around the clock, ensuring no opportunity slips away.
"That's what led me to Hawaii"
Great at the initial certification, but lacking followup
My journey started in a bank cubicle, handling customer service calls over the phone. It was steady work, but I craved more time in the water. That's what led me to Hawaii for university, where I met my wife and immersed myself in ocean activities like body surfing, freediving, and spearfishing. Scuba diving seemed like the natural progression, but with classes and jobs filling my days, it stayed on the back burner for seven years.
That changed on our honeymoon. We got certified together under an instructor who'd lost part of his leg in a motorcycle accident—he initially joked it was a shark attack to lighten the mood. During one dive near an old collapsed pier, we encountered a Hawaiian monk seal resting on the seabed. This one was curled up peacefully until we approached; my wife grabbed my hand in surprise, pulling us down a bit. The seal simply opened an eye, released a couple of bubbles, and slowly ascended to the surface before swimming away calmly. It was a profound reminder of the ocean's quiet wonders and how accessible they can feel with the right introduction.
After that, we moved to Ontario, trading reefs for spreadsheets in IT and marketing roles. Without any outreach from the dive shop—no emails, no invitations to return—the excitement faded. My gear collected dust, and diving became a distant memory.
This experience highlighted a common issue in the scuba industry: great at the initial certification, but lacking in retention. Dive shops often miss the chance to nurture those early connections, leading to lost revenue from untapped follow-ups and upsells. That's why I founded AquaAccess. Built on an award wining platform, our core feature is the AI Employee—a voice AI that manages inquiries, schedules appointments, and sends personalized reminders 24/7. It reduces missed calls by up to 80%, automates marketing and CRM tasks, and integrates with tools like SMS, social messaging, and review systems to keep customers engaged.
Whether you're a dive shop owner dealing with seasonal dips or administrative overload, or a diver wondering why no one followed up after your first tank, AquaAccess bridges that gap. We're here to make sure the ocean stays part of your story. The monk seals—and the adventures—are waiting.
